Heart and Hands is located in Cape Town, South Africa, and thus acts as the Responsible Party under the Protection of Personal Information Act (POPI Act).

This privacy policy covers personal information collected through this website’s contact form, as well as the use of cookies, third-party embeds, and links to external websites. It ensures lawful processing of your personal data as per the Protection of Personal Information Act. Any policy updates will be posted on this page.

Continued use of this website implies acceptance of the terms outlined in this policy.

Information We Collect

We collect only essential information through this website’s contact form in order to respond to service inquiries. We do not market to you without your consent. The contact form collects your First Name, Last Name, Email Address, Phone Number, as well as any personal information you choose to include in the Subject and Message sections of the contact form. By filling out the contact form and clicking the Submit button, you consent to being contacted by Heart and Hands regarding the content of your message.

This site uses cookies to track usage anonymously. Embedded videos from external video hosting services may set third-party cookies (we do not control these). This website has links to external websites for your convenience. We cannot account for, and bear no responsibility for, their privacy practices.

How We Use Your Information

The information you provide through the contact form is used solely to contact you about your message. Provision of this information is voluntary, but without it we cannot reply to inquiries.  As per your rights under the POPI Act you may request access to, or deletion of, your message at any time through the inquiry form at the bottom of this page.

Cookies and Tracking

This site uses necessary cookies for functionality, security, and analytics. Third-party services with embedded videos may also load cookies. If you prefer to avoid the use of cookies on this website, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time. Please visit the help page of your web browser for detailed instruction on how to delete or refuse cookies.

Security

Contact form submissions are stored on the server of a third-party hosting provider with SSL protection. While no security system can be 100% secure, proper safeguards against unauthorised access are maintained. Should a data breach threatening the security of the information you have provided come to the attention of Heart and Hands, we will honour our obligation to inform you.

Contact Us

Please use the form below to make a request regarding the information you provided in your previous form submission.